Next Market: Sun 29 May 10am - 3pm, Gumeracha

Shipping & Delivery

Shipping & Delivery Information


How much does it cost?
 
We offer flat rate delivery on your order, depending on which category you order from:
 
·        Garden Décor: $10 per order
·        Personalised Signs: $13 per order
·        Animal Planters: $16 per order
 
We also offer express postage for +$6 per order.
 
You are also able to choose ‘click & collect’ from us at Mt Barker SA – this is free!

Postage on Custom Signs

Postage costs on custom signs & items will be quoted along with your sign and generally starts from $15. Australia Post allow us to send items up to 105cm. If your item is larger than this we will use a courier & charges will apply at cost.
 
Where do you ship?
 
We post our items Australia Wide via Australia Post – to all mainland states & territories, plus Tasmania.  This includes shipping to both physical addresses and post office boxes.

Do you post to other countries?

Yes – we are happy to post overseas (and have so far sent to New Zealand, the USA and the UK). We do charge postage at cost, which can be expensive, but you’re more than welcome to contact us for an estimate.
 
When will I receive my order?
 
Our processing times do vary, however we run our cutting & making on weekends, ready for posting on Mondays. We do aim to create & post all orders within 7 days, however sometimes there are factors outside of our control that may effect this. Painted items require a minimum 1-2 week processing time to allow for multiple coats & drying time.

Once your item leaves our hands, actual delivery times may vary depending on the method of delivery chosen (regular or express post). Currently due to covid-19 restrictions, Australia Post is taking longer than usual to deliver parcels. Please contact us directly at sales@customsteelappeal.com.au if you have any further enquiries about shipping times for your order.
 
I’ve not received my order…
 
If you haven’t received your item after 7-10 days of posting and you do not have tracking information you can check, please contact us at any of the options below:  
 
How to contact us?
 
You have several options to get in touch with us.
Email: sales@customsteelappeal.com.au
Facebook: www.facebook.com/customsteelappeal
Instagram: www.instagram.com/customsteelappeal
Post: PO Box 147 Mt Barker SA 5251