Shipping policy
How much does it cost?
We offer FREE Postage for all orders over $200 (excluding custom-quoted signs, large garden features & letterboxes): use code FREESHIP at the checkout. Free postage is for Standard shipping only (not Express).
For all orders under $200 Australia Wide postage is a flat rate delivery of $13.50 per order, or $18.50^ for Express Postage.
We also offer pickup from our Mt Barker warehouse.
^Please note: Express Post for large property signs cut in 3mm steel is $60 due to their additional weight.
We have also added shipping to New Zealand. All international postage is calculated by weight. Postage rates to New Zealand start at $15 for the first 1kg and goes up $5/kg thereafter.
Postage on Letterboxes
All of our Letterboxes are sent via Courier, at a flat rate of $90. We do require a physical address for delivery (not a PO Box).
Postage on Custom Signs
Postage costs on custom signs & items will be quoted along with your sign and generally starts from $15. Australia Post allow us to send items up to 105cm. If your item is larger than this we will use a courier.
Where do you ship?
We post our items Australia Wide via Australia Post – to all mainland states & territories, plus Tasmania. This includes shipping to both physical addresses and post office boxes.
We have also added standard international shipping to New Zealand starting from $15.
Please note: We can only post to the address you provide on your order - if you have provided an incorrect address and your package has been delivered there we are unable to retrieve it. Please check the address on your Order Confirmation and get in touch asap if you notice an error.
Do you post to other countries?
Yes – we are happy to post overseas (and have so far sent to New Zealand, the USA and the UK). New Zealand orders can now be processed through our main website. For all other countries please get in touch for a quote. International Postage is calculated by weight and will be charged at cost.
When will I receive my order?
Our processing times do vary, however aim to create & post all orders within 3-5 business days, however sometimes there are factors outside of our control that may effect this. Painted items require a minimum 1-2 week processing time to allow for multiple coats & drying time. Powdercoated items are outsourced to a small local business, and as this is a multistep process that requires curing time between each step please allow 2-3 weeks for processing.
Once your item leaves our hands, actual delivery times may vary depending on the method of delivery chosen (regular or express post). Currently Australia Post is taking longer than usual to deliver parcels. Please contact us directly at sales@customsteelappeal.com.au if you have any further enquiries about shipping times for your order.
What happens if my order is returned back to you?
If your package is returned to us due to being undeliverable or not collected from the post office in time, we offer two options. You can request a refund of the original purchase price minus the postage cost, or we can re-send your order for an additional postage fee of $13.50. Please contact us to arrange your preferred option.
I’ve not received my order…
If you haven’t received your item after 7-10 days of posting and you do not have tracking information you can check, please contact us at any of the options below:
How to contact us?
You have several options to get in touch with us.
Email: sales@customsteelappeal.com.au
Facebook: www.facebook.com/customsteelappeal
Instagram: www.instagram.com/customsteelappeal
Post: PO Box 147 Mt Barker SA 5251